Complaint Policy
Toptextil Complaint Procedure
The purpose of this procedure is to define the method and timeline for handling complaint procedures
at Toptextil Sp. z o.o. (hereinafter referred to as Toptextil)
- proper use of the fabric or fabric on furniture
- proper maintenance and cleaning of the fabric
- proper transport of the fabric or furniture
- proper storage of the fabric
- proper application of the fabric on furniture
- The warranty period is 24 months from the date the item is delivered to the Buyer.
- The Buyer is obliged to inspect the goods upon receipt. Do not
accept shipments damaged in transit. - In such a case, it is necessary to draw up a damage report with the carrier and
notify Toptextil of the incident. - The party authorized to submit complaints is the Customer who made a
direct purchase from Toptextil. If a defect is discovered by an indirect Customer,
the complaint must be submitted through the direct
Customer. - The direct Customer is obliged to submit a complaint by filling out the
complaint form – Appendix No. 1, and sending it to the email address
reklamacje@toptextil.pl. - If the subject of the complaint is fabric on finished furniture, all
sales documents for the fabric/furniture in the distribution chain must be presented. - The complaint procedure begins on the day all
necessary documents are provided. - Toptextil will confirm receipt of the complaint by assigning it a number and
will respond to the complaint as soon as possible, no later than
28 days from the start of the complaint procedure. - For a complaint to be considered, the Buyer must present the defective
fabric or allow it to be examined if providing a sample is not possible.
The returned complaint item/fabric must be properly packaged and
secured to prevent additional mechanical
damage and soiling during transport. Toptextil Service excludes the possibility of exchanging fabric
for new. A new roll or piece must be reordered if
necessary. - The period for considering the complaint may be extended by the time required for
examining the subject of the complaint, and the Buyer will be informed
of this fact.
Contact:
Email: reklamacje@toptextil.pl
Phone: 604 211 308